Chrome Extension · Works directly inside eBay

Your buyers deserve a great reply. In seconds, not hours.

Three AI agents work silently in your eBay inbox — handling tracking questions, returns, complaints, and legal threats before they become problems.

Start Free 14-Day Trial → See How It Works

✓ No credit card required · 14 days completely free · Works on all eBay pages · Cancel anytime

70 min

saved per seller, per day

2 sec

average reply generation

100%

response rate maintained

agents routing every message

🔒 ebay.co.uk/messages

From buyer

Hi, I ordered 3 days ago and still haven't received any tracking information. When will my item ship? I needed it for this weekend.

Your reply

Hi there! Thanks for reaching out — totally understand the concern. Your order was dispatched Tuesday and your tracking number is on its way to your eBay messages now. Allow up to 24 hours for it to update. You're on course for the weekend. 😊

SellerSupport · GROWTH

⚡ Junior Agent · 0.3s

Reply ready to insert.

⚡ Generate Reply

✓ Insert into eBay

The Problem

Your inbox is stealing your evenings.

eBay sellers spend an average of 1.5 hours a day on messages. Most of it is the same questions, written forty different ways.

🔁

The same questions, daily

"Where's my order?" Written forty different ways. Every day. You know the answer — writing it is just dead time.

😤

Aggressive buyers

Threats, demands, manipulation. One wrong word costs you your feedback score — or worse. These need careful replies, not rushed ones.

⏰

eBay's 24-hour clock

Miss the response window and your seller metrics suffer. But you can't be glued to your inbox every evening.

⚖️

Legal threats & SNAD claims

These need a response that protects you legally without admitting fault. You shouldn't be writing those under pressure.

How It Works

Running in three minutes flat.

No configuration. No learning curve. Open eBay, see it working.

Start your free trial

Enter your email. Your license key is generated instantly. No credit card, no forms, nothing to cancel.

Install the extension

One click from the Chrome Web Store. Enter your license key when prompted. Done.

Open any message

SellerSupport appears on the right. The right AI agent is already selected. Click Generate Reply.

Review and send

Read the reply. Edit anything you want. Click Insert — it drops straight into eBay's compose box.

Your AI Team

Three agents. One job each.

SellerSupport reads each message and routes it to the right agent automatically. You never choose — it just works.

⚡ Junior Agent

Fast, free, instant.

Tracking and dispatch enquiries
Friendly greetings and thanks
Basic item questions with obvious answers
Shipping timeframe questions
Order confirmation requests

Activates when message complexity is low and zero risk is detected.

🧠 Senior Agent

Thoughtful, policy-aware.

Return requests and refund enquiries
Buyer complaints and dissatisfaction
Discount and partial refund requests
Late delivery complaints
Item not matching description

Activates when message complexity is medium or tone is negative.

🛡️ Expert Agent

Your legal shield.

Legal threats and compensation demands
SNAD and chargeback threats
Manipulation and emotional escalation
Existing eBay case messages
Off-platform payment requests

Activates when risk score is high. Flags message to you with full explanation.

Features

Built for eBay. Not bolted on.

Every feature exists because of a real eBay seller pain point — not because it looked good on a features list.

🧬

Style DNA Learning

Every time you edit a reply, the AI learns how you write — your greeting, sign-off, tone, and policies. After a few sessions, every reply sounds exactly like you. Your buyers won't know it's AI.

✏️

Modify Instructions

Tell the AI what to add or change mid-reply. "Include tracking number 1Z999" or "offer 10% goodwill discount" — it rewrites instantly. No starting from scratch.

⭐

Feedback Agent

Runs every 3 hours in the background. Monitors your eBay feedback, drafts revision requests for negatives, and sends pre-emptive messages to at-risk orders before they complain.

🔗

Dual Message Reading

Reads messages two ways — via eBay's official API when connected, and directly from the page as an instant fallback. Always works, even before you connect your eBay account.

📋

Tone Library

Paste a few of your own past replies and the AI learns your exact writing style from the start. No waiting — perfect voice from reply one.

⚡

Always Under 24 Hours

eBay's 24-hour response requirement becomes effortless. SellerSupport generates replies in under 2 seconds. Your response rate stays at 100% — your search ranking stays protected.

Results

Sellers saving real time.

1.5 hrs

Average eBay seller on messages daily

→

20 min

SellerSupport users average

★★★★★

"2 hours a day on messages. Now it's 15 minutes. My regulars literally can't tell the difference — it sounds exactly like me. That's the part I didn't expect."

Sarah K.

PowerSeller · Electronics · 4,200+ feedback

★★★★★

"The Expert Agent is worth the subscription alone. A buyer threatened legal action and it drafted a perfectly neutral, protected response. I would've made a mess of that myself."

Marcus T.

Seller · Collectibles · 1,800+ feedback

★★★★★

"Managing 3 eBay stores used to mean 3× the inbox dread. The multi-account option handles all three from one place. The Feedback Agent converted two negatives to positives last month."

Priya L.

Multi-store Seller · Fashion · Power plan

* Testimonials represent individual seller experiences. Results may vary based on message volume and store type.

Pricing

Pay for what you use. Nothing more.

Choose a plan that fits your order volume. Every plan includes a 14-day free trial.

🔒 Stripe-secured payments ↩ Cancel any time, no questions ⚡ 14-day free trial on every plan 📧 Reply within 24h if anything goes wrong

Starter

$12 / month

For stores receiving 100–200 orders/month. Your inbox handled, your voice preserved.

✓ 30 AI-drafted replies per month
✓ Unlimited reply modifications
✓ Style DNA — your tone, not generic AI
✓ Risk detection flags legal threats early
✓ Feedback Agent watches your score 24/7

Start Free Trial

14 days free, then $12/month · Cancel anytime

Questions we get asked.

Yes. SellerSupport works on ebay.com, ebay.co.uk, ebay.com.au, ebay.de, and all major eBay regional sites. It activates automatically on any page where buyer messages appear.

No. SellerSupport includes its own AI agents. You don't need any separate AI account. Everything is handled for you as part of your subscription.

Never. SellerSupport inserts the draft into eBay's compose box. You read it, edit if you want, then press Send yourself. You are always in control. This is a deliberate design decision — not a missing feature.

Yes. Messages are processed over encrypted HTTPS connections. Your reply history is stored in your account for 12 months so you can review it. We never share individual message content with any third party beyond what's needed to generate your reply. You can request deletion of your data at any time by emailing hello@sellersupport.io.

The extension pauses and shows you an upgrade prompt. The free trial does not require a card, so you will not be charged automatically when it ends. You choose whether to subscribe. Your Style DNA data is preserved for 30 days if you decide to upgrade later.

Yes. Cancel from your dashboard with one click, any time. Access continues until the end of your current billing period. No questions, no cancellation fees.

All payments are processed by Stripe — the same infrastructure used by Amazon, Shopify, and thousands of major companies. We never see or store your card details. Subscriptions renew automatically each month. You can manage or cancel your subscription from the billing portal inside your dashboard.

Subscription fees are non-refundable. The 14-day free trial requires no payment — you only pay if you choose to subscribe after the trial. If you believe you were charged in error, email hello@sellersupport.io within 7 days of the charge and we'll review it promptly.

Your buyers deserve a great reply. In seconds, not hours.

Your inbox is stealing your evenings.

Running in three minutes flat.

Three agents. One job each.

Built for eBay. Not bolted on.

Sellers saving real time.

Pay for what you use. Nothing more.

Questions we get asked.

Stop dreading your eBay inbox.